Privacy Policy

1. Data controller

JetLevel (hereinafter "JetLevel" or "we"), based in Portugal, is the entity responsible for processing the personal data collected through this website (jetlevel.biz), under the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and Law No. 58/2019.

Contact for privacy questions: hello@jetlevel.biz · +351 926 686 914

2. Data we collect

Through this website, we may collect the following personal data:

• Contact data: name and email address, provided voluntarily through the contact form;
• Message: the information you send us about your project or need;
• Browsing data: IP address, browser type, pages visited and visit duration, collected in aggregated and anonymized form for site performance analysis.

3. Purposes and legal bases for processing

Your data is processed for:

• Respond to contact requests, proposals and demos (basis: pre-contractual diligence);
• Marketing communications about our services, only with your prior consent (basis: consent);
• Website improvement and statistical usage analysis (basis: legitimate interest).

4. Data retention

Contact data is kept only for the period necessary to respond to your request and, at most, for 24 months after the last contact, unless there is a contractual relationship or legal obligation requiring a longer period.

5. Data sharing

We do not sell or share your personal data with third parties for commercial purposes. Data access may be granted to service providers essential to site operation (web hosting, email tools), always under data processing agreements and in compliance with the GDPR.

6. Your rights

Under the GDPR, you have the right to:

• Access your personal data;
• Rectify inaccurate or incomplete data;
• Request erasure of data (the “right to be forgotten”);
• Restrict or object to processing;
• Data portability;
• Withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us through hello@jetlevel.biz. You also have the right to file a complaint with the National Data Protection Commission (CNPD, www.cnpd.pt).

7. Cookies

This website uses cookies and similar technologies in the following categories:

• Essential: necessary for the site's operation and security. They do not require consent and cannot be disabled;
• Analysis and performance: help us understand how the site is used, in aggregated form (e.g.: Google Analytics). Only activated with your consent;
• Marketing: allow us to measure campaigns and show relevant ads (e.g.: Meta Pixel, Google Ads). Only activated with your consent.

On the first visit, a cookie notice is displayed where you can accept, reject or customize your preferences. You can change or withdraw consent at any time through the "Manage cookies" option in the site footer.

8. Security

We apply appropriate technical and organizational measures to protect your data against unauthorized access, loss or destruction, including encryption of communications via HTTPS and restricted access to collected data.

9. Changes to this policy

This policy may be updated periodically. The version in force is always the one published on this page, with the respective update date.